SUPPORT

Device won’t turn on → Confirm USB-C cable is connected and charge for 30–60 minutes.
No sound → Raise volume and confirm a sound is selected.
Light not working → Cycle through color modes.
Battery drains quickly → Fully charge before use; avoid using while plugged into low-power adapters.
Sound stops unexpectedly → Check if a sleep timer (30/60/90 min) is set; switch to “continuous play” mode.
Button not responding → Hold power button for 5 seconds to reset.

1-Year Limited Warranty – Covers defects in materials or workmanship under normal use.
What’s Covered: Sound playback issues, light malfunction, battery not charging, or buttons not responding.
What’s Not Covered: Damage from misuse, accidents, unauthorized repairs, or normal wear and tear.
How It Works: If your TranquilTone device fails within 12 months of purchase, contact us at 📧 support@tranquiltone.com. We’ll troubleshoot with you and arrange a replacement if needed.
Hassle-Free Replacement: If the product is deemed defective, we’ll replace it with a new unit at no cost to you.